Nation’s Leading Consumer Source Names PHC Hospitals in Patient Satisfaction Ratings
ATLANTA (September 10, 2009) – Piedmont Healthcare has three hospitals rated in the top 10 in patient satisfaction among Georgia hospitals, according to a new Consumer Reports® online ratings of more than 3,400 hospitals across the United States.
Published by the Consumer Reports Health Ratings Center, the online ratings at www.ConsumerReportsHealth.org are based on the federal government's Hospital Consumer Assessments of Healthcare Providers and Systems Survey (HCAHPS) of over 1 million patients regarding their recent experiences during a hospital stay.
“We are extremely proud to be recognized by Consumer Reports® for our high patient satisfaction ratings,” said R. Timothy Stack, president and CEO of Piedmont Healthcare. “Now the nation knows that staff at our hospitals are not only providing world-class healthcare, but are doing so with respect and care for our patients, living the Piedmont Promise.”
According to the Consumer Reports® rating, Piedmont Hospital, a 481-bed hospital located in Buckhead, received an Overall Patient Rating of 81 percent. Piedmont Mountainside Hospital, a 42-bed community hospital in Jasper, received a rating of 77 percent. Piedmont Fayette Hospital, a 143-bed acute-care community hospital in Fayetteville, received a rating of 75 percent.
This recognition follows others given to Piedmont Healthcare hospitals this year, including being named to the Top 125 Hospitals in the nation list by AARP, based on research by the nonprofit watchdog group Consumer's Checkbook.
A recent poll by the Consumer Reports National Research Center found that Americans trust the experiences of other hospital patients the most when it comes to information and ratings about hospital care. Using www.ConsumerReportsHealth.org, consumers can look up their local hospital's Overall Patient Experience Rating plus Ratings for eight performance measures: doctor communication, nurse communication, room cleanliness, discharge information, attentiveness of hospital staff, communication about new medications, pain control, and quietness.